Terms & Conditions

FRAMEKART FRAMES TRADING L.L.C maintains the www.pickframes.com Website ("Site").United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.Visa or MasterCard debit and credit cards in AED will be accepted for payment.We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.

1. Privacy Policy

Pickframes does not sell or trade any of your personal details to third parties. You may occasionally receive other information from us as a result of your registration or order. If, at any time, you wish to stop receiving information from us, please send us an email , or call us on the number below.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

 www.pickframes.com will not pass any debit/credit card details to third parties

 www.pickframes.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.pickframes.com) cannot guarantee the security of any information that is disclosed online.

The www.pickframes.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

2. Stock Figures

All stock and availability figures shown on this site correct as at the end of business the previous working day. To be sure of availability we recommend you contact us before placing your order.

3. Items / Product Pricing

All goods on this website are priced in English AED, and are exclusive of  delivery.
Price and availability may change without notice.

All prices of goods are custom and depend upon the customer custom  selection 

4. Delivery

Despatch of all in stock orders  will be made within approx. 5-7 working days. If you have an urgent requirement we have a priority service available and will usually be able to help. If for any reason the timescales cannot be honoured you will be kept informed.

Consolidating orders to reduce delivery charge.

On occasion, you may find that you need to add to your order after it has been placed. In these circumstances, we ask that you submit another order online. If this is done on the SAME DAY as the original order we will be able to consolidate the two, thereby reducing the overall delivery charge. Where orders are placed on different days it is not possible to offer this consolidation service due to the high level of administrative work required.

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 4-6working days and from 10 to 15 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 30 for orders less than 200 and and free for above and 200  and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details

• Good are delivered by local and international courier with standard packing 
• Delivery are made local and international 
• The time duration for the shipment to reach the customer 
• International and GCC countries – 10-15 days
• Local – 4-7 days
• Delivery Charge if there is any 
• Local – free delivery above AED 200 value 
• International and GCC countries – as per country and size of goods

5. Refund and Returns

pickframes.com believes in customer satisfaction. If you find any problem in your print that has arisen from manufacturer’s defects, such as loose or wavy canvas, bubbles, scratches, or fading, frame damage during shipment we will either replace your canvas print /framed picture or fix it at our cost, or we will find another mutually agreeable solution. Please note that because all products are made-to-order, pickframes does not issue refunds.
If you require a reprint, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can when sending the image). Please contact us at support@pickframes.com; we will be happy to assist you.
All canvases /frames include a lifetime warranty and guaranteed replacement, If you find any defect in our print, we will make it perfect for you. Responsibility for Return Shipping Costs: Return shipping costs are paid by pickframes.com unless there are no clear reasons to reprint.
Refunds will be made back to the payment solution used initially by the customer.

Custom Made Products

The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, and mounts. Note that any product referred to as being in a "standard size" does not mean it is ready-made or off-the-shelf. We are a custom frame manufacturer and all sizes are made to order.

Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.

Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

Ready-made Products.

A few of the products on our website are 'off-the-shelf' such as Swept/Decorative frames and Picture Frame Accessories.
You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense. We will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.

Damaged or Faulty Goods

If your goods are faulty, please notify us within 3 days. If the goods have been damaged in transit, you must  notify us within 24 hours unless you believed them to be damaged and signed for them with the parcel carrier as damaged. asap. 

Returns Authorisation

Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email - support@pickframes.com

6. Cancellation Policy:

Cancellation policy is easy and clear, it depends when you request for cancellation.

• Free cancellation before we start to process your order and before you receive the digital proof by email, usually within 24-48 hours, unless it’s a rush order.
• A fee of 10% of the total order value as design, processing, and administration fees, if you request a cancellation after we sent the digital proof by email, even if you reject the digital proof or ignore it.
• No cancellation allowed after approving the digital proof, and refusing shipments subject to 100% processing, production, and administration fees.

7. Liability

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we will use all reasonable endeavours to rectify errors and omissions as quickly as is practical.

Please be aware that the content of the website shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

Pickframes will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.
You may not download or copy the content and other downloadable items displayed on the website for personal or commercial gain. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external sites, pickframes shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.

7. Value-Added TAX (VAT)

Effective 1 January 2018, VAT is charged at 5% on orders sold and shipped by pickframes.com within the UAE. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable.

8. Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.